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www.gyaniversity.com76Introduction To ManagementWhat is the relevance of interpersonalcompetencies in the management of an organisation? Briefly discuss the determinants of interpersonalbehaviour with the help of relevant examples.competencies have become critical. They help in building trust, boosting team morale, and ensuring that the organization can adapt to challenges and seize opportunities.One major relevance of interpersonalcompetencies is that they directly influence how a manager communicates the organization%u2019s vision and goals. A manager who can clearly and empathetically relay ideas and strategic plans can align his or her team toward a common objective. For example, during a period of significant change, a manager with strong interpersonalskills can effectively explain why the change is necessary, what it entails, and how it will benefit everyone. This clarity in communication minimizes misunderstandings and resistance, facilitating a smoother transition.Another important aspect is that inter-personal competencies drive healthy relationships among team members. Through active listening and empathy, managers can understand and address the personal and professional concerns of their team. For instance, if anemployee is stressed because of performance pressures, a manager who listens carefully and shows empathy can provide support and possibly arrange training or adjustments to workload. This approach helpscreate a positive work culture, where employees feelvalued and motivated, ultimately improving productivity and job satisfaction.Good managers use these skills to create an environment where employees are encouraged to innovate and contribute ideas freely. When a manager acknowledges the efforts and achievements of team members, it fosters a culture of recognition and intrinsic motivation. This investment in people is especially important in modern organizations where employees are seen as partners and internal customers rather than just subordinates.Determinants of inter-personal behaviour include personal attributes, situational factors, organizational culture, and external influences. Personal attributes such as emotional intelligence, empathy, and self-awareness fundamentally determine how a manager interacts with others. A manager with high emotional intelligence can remain calm under pressure and communicate effectively. For example, in stressful situations, a manager who can manage their emotions will be able to provide balanced and rational guidance to their team, ensuring that decisions are made based on logic rather than panic.Situational factors also influence inter-personal interactions. The context in which a manager operatessuch as high-pressure deadlines or rapid organizational changes%u2014