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www.gyaniversity.com75MMPC001: Management Functions and Organisational ProcessesWhat is the contribution of Elton Mayo to the BehaviouralMovement?consider theemotional and social needs of employees. The key ideas promoted by this approach include:Recognizing that workers seek more than just monetary rewards, they desire recognition, a sense of belonging, and opportunities for personal growth. Understanding that group dynamics and social relationships in the workplace significantly affect individual performance. Realizing that supportive management and positive interpersonal interactions can lead to increased job satisfaction and organizational loyalty.The focus on human relations brought about by Mayo%u2019s studies resulted in a more holistic view of workplace behavior. For example, managers began to pay closer attention to team-building practices and the creation of supportive work environments. They realized that high levels of employee morale could lead to remarkable improvements in efficiency and quality of work. Mayo argued that when employees are involved in decision-making processes and feel that their contributions are genuinely valued, their overallengagement and performance improve. This madea significant departure from the earlier belief that workers were driven primarily by economic incentives.Furthermore, Mayo%u2019s work highlighted the importance of informal work groups and the subtle influence of social norms and expectations. He observed that members of a work group tend to form their own set of rules and behaviours, which are not dictated by formal organizational policies. These informal structures can either support or undermine the formal systems in place. As a result, managers began to recognize the necessity of understanding these informal networks in order to better manage their teams. By taking these aspects into account, managers are more likely to create environments where communication flows freely, conflicts are resolved amicably, and innovation is encouraged.What is the relevance of interpersonalcompetencies in the management of an organisation? Briefly discuss the determinants of interpersonalbehaviour with the help of relevant examples.Exam Prediction: 43%Source: Internal IGNOU & Study Centre PapersInter-personal competencies are the essential skills that allow managers to communicate, collaborate, resolve conflicts, and lead their teams effectively. In today%u2019s fast-changing business environment, where the success of an organization largely depends on the quality of human interactions and teamwork, these