Page 217 - Demo

www.gyaniversity.com210Managerial Processes-IIexperience or job skills to move to a different type of job at present. Khan decided to meet with the Personnel Manager and get some help developing her options to deal with Renu%u2019s problem.Questions associated with the case study: (i) What is the problem in your opinion? Elaborate. (ii) How would you explain the behavior of Renu and Mrs. Khan? Did Mrs. Khan handle the situation timely and properly? (iii) Assume that you are the Personnel Manager. What are the alternatives available with Mrs. Khan? (iv) What do you consider the best alternative? Why?Exam Prediction: 42%Source: Jun 2023Answer (i):The problem appears to be a decline in Renu%u2019s work behavior and performance characterized by tardiness, extended breaks, frequent absences, unprofessional appearance, and possible signs of alcohol use. This behavior change suggests that Renu may be experiencing personal difficulties and/or potential substance abuse issues.Answer (ii):Renu%u2019s behavior can be explained as a manifestation of both personal and professional dissatisfaction. On one hand, her persistent job search for a role related to her degree indicates she was not fully invested or motivated in the secretarial job, despiteinitial success. The ongoing personal issues coupled with job incompatibility contributed to her behavioural changes, including the likelihood of alcohol use as a coping mechanism. Mrs. Khan%u2019s behavior, on the other hand, reflects a supportive yet cautious leadership style. Initially, Khan overlooked minor issues because of Renu%u2019s overall good performance. However, when the issues escalated, Khan attempted to address them by confronting Renu in a nonthreatening manner. By offering vacation time, Khan aimed to provide Renuwithan opportunity to reassess her situation while avoiding immediate punitive measures. This approach, though somewhat delayed in face of worsening behavior, was tactful in retaining a valuable employee while considering her personal circumstances.Answer (iii): If acting as the Personnel Manager, the alternatives available to Mrs. Khan could include:Initiating a formal counselling session with Renu to discuss her performance and possible underlying personal or substance abuse problems.Referring Renu to an Employee Assistance Program (EAP) or professional counselling services for help with potential alcohol dependency or stress management.Implementing a performance improvement plan (PIP) with clear expectations, measurable goals, and timelines to monitor progress.