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www.gyaniversity.com202Managerial Processes-II\ want you to tell me,frankly, do you think I was too rough with that kid?\Relieved, Reynolds said \Smith explained to Reynolds that Robert was new to his job had not registered in his mind adequately when they had been introduced, and that it was only sometime after his own outburst that the nagging thought began to occur to him that what he had done was inappropriate and unfair. \he asked. \For a moment Reynolds took the measure of his superior. Then he replied evenly, \ do not know him very well yet, butyes I think you hurt him.\\, that is unforgivable,\Robert and ask him to report to his office immediately. A few moments later, Robert returned, looking perplexed and uneasy. As he entered, Smith came out from behind his desk and met him in the middle of the office. Standing face to face with Robert, who was 20 years and four organization levels his junior, he said, \, I have done something stupid and I want to apologize. I had no right to treat you like that. I should have remembered that you were new to your job,but I did not. I am sorry.\Robert was somewhat flustered. He muttered his thanks for the apology. \as you are here, young man,\to you in the presence of your boss's boss. Your job is to make sure that people like medo not make stupid decisions. Obviously, we think you are qualified for your job,or we would not have brought youhere. But it takes time to learn any job. Three months from now I will expect you to know the answers to any questions about products. Until then,\shake, \mistake.\Questions: (a) What do you think was the effect on Robert and the other managers of Smith's outburst at the meeting? (b) Was Smith right to apologize to Robert? What do you think the apology meant to Robert? (c) How does Smith define Robert's responsibilities as an assistant product manager? (d) What is the most important aspect of the relations between management levels in this company?Exam Prediction: 71%Source: Internal IGNOU & Study Centre Papers(a).What do you think was the effect on Robert and the other managers of Smith's outburst at the meeting?Smith%u2019s outburst at the meeting likely had a negative impacton Robert and the other managers: